Payment Method

Respexi is a core brand under Taiyuan Guoxin E-Commerce Co., Ltd., deeply rooted in the fashion apparel sector. Since its establishment, it has always relied on the parent company's mature experience and resource advantages in supply chain integration, global shipping services, and user service system development. It is dedicated to providing consumers worldwide with fashionable apparel products such as halter tops, strapless tops, and long dresses that combine trendy design and high quality. The headquarters of Taiyuan Guoxin E-Commerce Co., Ltd. is located at Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province. With the strong support of the parent company, Respexi not only focuses on product design and quality control but also continuously optimizes the transaction process—especially the development of payment methods. It strives to provide secure, convenient, and user-friendly payment solutions that align with the habits of global consumers, allowing you to enjoy a smooth and secure transaction experience when purchasing Respexi apparel, without worrying about the security or operation of the payment process.​
To meet the payment needs of consumers in different regions around the world while ensuring transaction security and fund flow efficiency, Respexi currently only offers two payment methods: PayPal and Credit Card (UnionPay, WeChat Pay, Alipay, and other payment channels are temporarily not supported). The following provides a detailed introduction to the operation process, security guarantees, and precautions for these two payment methods to help you quickly understand and successfully complete the payment.​
1. Details of Supported Payment Methods​
(1) PayPal Payment​
  1. Applicable Scope and Advantages: As a widely used cross-border payment tool globally, PayPal supports currency settlement in most countries and regions around the world (such as USD, EUR, GBP, JPY, etc.). No matter which country or region you are in, you can complete the payment through this method as long as you have a valid PayPal account. Its advantages include convenient operation—no need to provide bank card information directly, as payment can be completed only through your PayPal account—and a comprehensive transaction protection mechanism, which effectively reduces payment risks.​
  1. Operation Process:​
  • Step 1: Select your favorite apparel products on the Respexi official website (www.respexi.com), add them to the shopping cart, and click "Checkout" to enter the order confirmation page;​
  • Step 2: After verifying that the order information (product name, model, quantity, amount, delivery address, etc.) is correct, select "PayPal" in the "Payment Method" option;​
  • Step 3: Click "Confirm Payment", and the system will automatically redirect to the official PayPal login page. You need to enter the email address and password of your PayPal account to log in;​
  • Step 4: After logging in, the PayPal page will display the payment amount of your order (automatically converted based on the currency type you selected, with the exchange rate subject to PayPal's real-time rate). You can choose to complete the payment using your PayPal account balance, a linked bank card, or a credit card;​
  • Step 5: After successful payment, the system will automatically redirect back to the order success page on the Respexi official website. At the same time, you will receive a payment success notification in your PayPal account and an order confirmation email in your reserved email for Respexi, which includes key information such as the order number, payment amount, and payment time for your subsequent verification and inquiry.​
  1. Precautions:​
  • Please ensure that your PayPal account is in normal status (no freezing, restrictions, or other abnormal conditions) and that there is sufficient funds in the account or the linked payment channels to avoid payment failure due to account issues or insufficient funds;​
  • If you fail to complete the payment for a long time or need to cancel the payment after being redirected to the PayPal page, it is recommended to return to the Respexi official website to check the order status. If the order shows "Pending Payment", you can re-initiate the payment within 24 hours; if it exceeds 24 hours, the order will be automatically canceled, and you need to re-select the products and submit a new order;​
  • If you encounter page freezes, redirection failures, or the order status not being updated after payment during the payment process, do not submit the payment repeatedly. You can first check your PayPal account for the corresponding deduction record: If the payment has been deducted but the Respexi order still shows "Pending Payment", you can send an email to customer@respexi.com, providing your order number and a screenshot of the PayPal payment record (including the transaction serial number). We will verify and update the order status within 3 working days; if no deduction has been made, you can try to re-initiate the payment or switch to another payment method.​
(2) Credit Card Payment​
  1. Applicable Scope and Advantages: Respexi supports credit cards issued by major banks worldwide (such as Visa, MasterCard, American Express, etc.—UnionPay credit cards are temporarily not supported). Whether you are a domestic or overseas credit card user, you can complete the payment through this method as long as your card supports international payment functions (with Visa/MasterCard or other international payment channels activated). Its advantages include a direct payment process (no need to redirect to a third-party platform) and fast fund arrival. After successful payment, the order can immediately enter the processing stage, shortening the product stocking and shipping cycle.​
  1. Operation Process:​
  • Step 1: Complete product selection on the Respexi official website and enter the order checkout page. After verifying that the order information is correct, select "Credit Card" in the "Payment Method" option;​
  • Step 2: According to the on-screen prompts, truthfully fill in your credit card information, including the cardholder's name (must match the name on the credit card), credit card number, expiration date (month/year), and security code (3 or 4 digits after the signature strip on the back of the card, with slight differences in format among different card networks);​
  • Step 3: After filling in the information, click "Confirm Payment". The system will send a deduction request to your credit card issuer in real time. Some issuers may send a verification code via SMS or mobile banking APP, and you need to complete the verification according to the prompts (the verification code is valid in real time; do not disclose it to others);​
  • Step 4: After successful verification and deduction, the page will redirect to the Respexi order success page. At the same time, you will receive an order confirmation email in your reserved email for Respexi, which includes information such as the order number, payment amount, and payment time. The corresponding deduction record will also be displayed on your credit card bill (the merchant name is usually shown as "Respexi" or "Taiyuan Guoxin E-Commerce Co., Ltd.").​
  1. Precautions:​
  • Please ensure that the credit card information you fill in is accurate and correct, especially the card number, expiration date, and security code. Incorrect information may lead to payment failure; at the same time, you need to confirm that your credit card has activated the international payment function. If not, you can contact the credit card issuer's customer service to activate it before attempting to pay;​
  • Some credit card issuers may set limits or risk control mechanisms for cross-border consumption. If you receive prompts such as "Exceeding Limit" or "Transaction Rejected" during payment, you can contact the issuer's customer service to verify and lift the restriction, or try paying with another credit card;​
  • During the credit card payment process, Respexi will not store your complete credit card information (only temporarily obtain it during the payment process and encrypt it for transmission to a third-party payment processing institution). All credit card information is transmitted through encryption technology to ensure that the information is not leaked or tampered with, thus protecting the security of your funds.​
2. Payment Security Guarantee​
  1. Information Encryption Technology: Whether using PayPal or credit card payment, Respexi adopts industry-leading SSL encryption technology (the page address bar displays "https" and a lock icon). This technology encrypts sensitive data such as your account information and credit card information submitted during the payment process, ensuring that the data is not accessed, stolen, or tampered with by unauthorized parties during transmission and protecting your information security from a technical perspective.​
  1. Cooperation with Third-Party Payment Institutions: Respexi's credit card payment business is supported by third-party payment processing institutions with compliant qualifications. These institutions strictly comply with the global Payment Card Industry Data Security Standard (PCI DSS) and implement strict security controls over the processing and storage of credit card information (only temporarily storing necessary information in a security-compliant environment), further reducing the risk of information leakage; PayPal payment relies on PayPal's own security system, eliminating the need for Respexi to obtain your bank card information and minimizing the possibility of information leakage from the source.​
  1. Transaction Risk Monitoring: Respexi has established a comprehensive transaction risk monitoring mechanism, which conducts real-time risk assessment for each payment order. If abnormal transactions are detected (such as multiple orders placed from the same IP address in a short period, a large discrepancy between the payment address and delivery address, or abnormal amounts), the order will be temporarily frozen, and we will verify the authenticity of the transaction with you via email. The freeze will be lifted only after confirming that the transaction is initiated by yourself, preventing your account from being stolen or unauthorized transactions from occurring.​
3. Common Payment-Related Questions and Consultation Methods​
  1. Frequently Asked Questions:​
  • Question 1: How long will it take to receive the order confirmation email after payment?​
Answer: Generally, you will receive the order confirmation email within 10 minutes after successful payment. If you do not receive it, you can first check your spam folder (some email services may classify it as spam); if you still cannot find it, you can contact us via email for inquiry.​
  • Question 2: After payment, I want to modify the order information (such as changing the product model or modifying the delivery address). How should I operate?​
Answer: If you have not received an email stating "The order has entered the stocking stage" after payment, you can send an email to customer@respexi.com, providing your order number and the information to be modified. We will review it and feedback whether the modification is possible within 1 working day; if the order has already entered the stocking stage, the information cannot be modified, and you can handle the return in accordance with our return policy after receiving the product.​
  • Question 3: After paying with a credit card, I find that the bill amount is inconsistent with the order amount. What is the reason?​
Answer: This may be due to exchange rate differences caused by currency conversion (there may be slight differences between the exchange rate of the credit card issuer and the rate displayed by Respexi) or cross-border transaction fees charged by some issuers. For specific details, you can consult your credit card issuer.​
  1. Consultation and Feedback Methods: If you encounter problems not mentioned above during the payment process (such as payment failure, abnormal order status, or other questions about payment methods), you can contact us through the following channels:​
  • Send an email to customer@respexi.com, specifying your name, contact phone number, order number (if any), and a detailed description of the problem in the email. We will provide you with a detailed answer and assistance within 3 working days;​
  • Call the contact number +86-19689647810 (working hours: 9:00-18:00 on workdays) to communicate directly with our staff. The staff will provide real-time guidance based on your problem to help you successfully resolve payment-related issues.​
4. Other Important Notes​
  1. Payment Currency and Exchange Rate: The default display currency on the Respexi official website is USD. You can select and switch to other commonly used currencies (such as EUR, GBP, etc.) in the upper right corner of the official website homepage. During payment, PayPal will convert the order amount into the default currency of your PayPal account or the settlement currency you selected based on its real-time exchange rate; for credit card payment, the issuer will convert the order amount into the billing currency of your credit card based on its daily exchange rate. You shall bear the exchange rate difference and any possible currency conversion fees. Respexi does not charge any additional fees related to exchange rates.​
  1. Payment Time Limit and Order Cancellation: After submitting an order, you need to complete the payment within 24 hours. If the payment is not completed within 24 hours, the system will automatically cancel the order, and the product inventory will be released again. You need to re-select the products and submit a new order; if you have initiated the payment within 24 hours but failed to complete it, you can contact us to verify the payment status to avoid the order being canceled due to timeout.​
  1. Refund-Related Notes: If you need to apply for a refund due to order issues (such as out-of-stock products or personal reasons for return), the refund will be returned through the original payment method: For payments made via PayPal, the refund will be credited back to your PayPal account, and the arrival time is subject to PayPal's processing cycle (usually 3-7 working days); for payments made via credit card, the refund will be credited back to your credit card account, and the arrival time is subject to the issuer's processing cycle (usually 7-15 working days). If you do not receive the refund for a long time after the refund is initiated, you can contact us via customer@respexi.com to inquire about the refund progress.​
Brand Name: Respexi​
Company: Taiyuan Guoxin E-Commerce Co., Ltd.​
Head Office Address: Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province