Privacy Policy

Respexi is a core brand under Taiyuan Guoxin E-Commerce Co., Ltd., focusing on the fashion apparel sector. Since its establishment, it has always relied on the parent company's mature experience and resource advantages in supply chain management, global shipping services, and user service system development. It is dedicated to providing consumers worldwide with fashionable apparel products such as halter tops, strapless tops, and long dresses that combine trendy design and high quality. The headquarters of Taiyuan Guoxin E-Commerce Co., Ltd. is located at Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province. With the strong support of the parent company, Respexi not only focuses on product design and quality control but also regards user privacy protection as a crucial cornerstone of the brand's development. We are well aware that the security and privacy of users' personal information are of great importance in the digital shopping scenario. Therefore, in accordance with relevant laws and regulations and combined with the brand's actual operation, we have formulated this Privacy Policy. It aims to clearly inform you about how we collect, use, store, and protect your personal information, as well as the rights you enjoy, ensuring that you can fully understand the information processing rules and confidently exercise your personal information rights when using Respexi-related services (including visiting the official website www.respexi.com, purchasing products, and enjoying after-sales support).​
1. Collection and Scope of Personal Information​
  1. Registration and Account-Related Information: When you register an account on the Respexi official website (www.respexi.com), to complete account creation and identity verification, we will collect basic information you provide, including your name, email address, and mobile phone number. Among them, the email address and mobile phone number will be used for account login verification, order notifications, and service information pushes (such as logistics updates, after-sales feedback, etc.) to ensure you can timely receive important information related to your account and services; your name is mainly used for matching order delivery information and identity verification to protect the security of your account and shopping rights.​
  1. Order and Transaction-Related Information: When you place an order to purchase products on the Respexi official website, to fulfill the order (including product stocking, global shipping, customs clearance, and final delivery), we will collect your order information and delivery information. Order information includes the name, model, quantity, price, payment amount, payment time, and order number of the products you purchased; delivery information includes the delivery address (including street, house number, region, postcode), recipient's name, and recipient's mobile phone number (or local contact number). In addition, to complete the payment process, we will collect information related to your payment method (such as the name of the payment channel, the last 4 digits of the payment account), but we will not store sensitive payment information such as your complete payment account password. This part of the information is directly processed by third-party payment institutions to ensure payment security.​
  1. Browsing and Usage Behavior Information: When you visit the Respexi official website, we will collect your browsing and usage behavior information through technical means (such as Cookies, log records, etc.), including the URL of the pages you visit, the product categories you browse, the duration of your stay, search keywords, device information (such as device model, operating system version, browser type, IP address, network operator information), and the time and location of your visit. This type of information is only used to optimize the layout of the official website pages, improve the user browsing experience, analyze user needs to provide more suitable product recommendations (non-personalized mandatory recommendations), and ensure the stable operation and security protection of the official website system. It will not be directly associated with your personal identity information for use (unless you actively authorize it).​
  1. After-Sales and Communication-Related Information: When you communicate with us regarding product quality, logistics issues, or other needs (such as applying for returns, consulting services), to handle your requests, we will collect the communication record information you provide, including the description of the problem you reported, relevant supporting materials (such as photos of product issues, order screenshots, logistics tracking number), and communication time. If you contact us via email (customer@respexi.com) or phone (+86-19689647810), we will record the content of your email, call duration, and key communication points to facilitate follow-up on the processing progress and ensure your problem is properly resolved.​
2. Purpose and Method of Using Personal Information​
  1. Realizing Core Service Functions: The collected personal information will first be used to meet your shopping and service needs on Respexi, including account management (such as login verification, password reset), order processing (such as inventory check, order confirmation, product stocking), global shipping services (such as logistics channel matching, package delivery, logistics information tracking), and after-sales support (such as return review, problem investigation, refund processing). For example, your delivery information is used to arrange cross-border logistics delivery, and your order information is used to verify products and amounts to ensure you can successfully receive the purchased products and enjoy the corresponding after-sales services.​
  1. Optimizing Product and Service Experience: Based on the collected browsing behavior information and user feedback, we will optimize and adjust the official website functions, product category structure, and service processes. For instance, we will optimize the display order of the homepage according to the product categories that users frequently browse, and improve the global shipping cooperation channels based on feedback on logistics issues to enhance delivery efficiency and package security. At the same time, we will use non-identity-associated behavior data for statistical analysis to form user demand reports, which are used to guide the direction of product design (such as style and size improvements). However, we will not disclose the analysis results to the outside world or use them for other commercial purposes.​
  1. Security Protection and Compliant Operation: To protect the security of your account, the official website system, and the brand's compliant operation, we will use the collected device information, IP address, and other data for security monitoring to identify and prevent security risks such as unauthorized access, fraudulent activities, and system vulnerabilities, ensuring the security of your personal information and account assets. At the same time, in accordance with the requirements of laws and regulations, we will retain necessary order information and user information for compliance filing and cooperate with the legitimate inquiry requirements of regulatory authorities (such as investigations involving consumer rights disputes). However, we will provide information in strict accordance with the scope and procedures specified by law and will not disclose information beyond the specified scope.​
  1. Information Notification and Communication: We will use your email address and mobile phone number to send you necessary service-related notification information, including order confirmation notifications, payment success notifications, logistics status updates (such as package shipped, customs clearance completed, upcoming delivery), and after-sales processing result notifications (such as return review approved, refund credited). Such notifications are essential service information and cannot be canceled by you. However, we will not send you irrelevant spam information or commercial advertisements (unless you actively subscribe, and you can cancel the subscription at any time after subscribing).​
3. Storage and Protection Measures of Personal Information​
  1. Storage Period and Location: Your personal information will be stored in accordance with the principles of "minimum necessity" and "reasonable duration". The storage period is generally during the period when you use Respexi services and 2 years after the termination of the services (or a longer storage period as required by laws and regulations, such as the period for which order information needs to be retained to meet tax and customs supervision requirements). After the expiration of the storage period, we will destroy or process your personal information through secure methods (such as encrypted deletion, anonymization) to ensure that the information is no longer used for any service or analysis purposes. The storage location of personal information is mainly within the territory of China (on the data storage server of Taiyuan Guoxin E-Commerce Co., Ltd.). If it is necessary to transmit some information overseas due to the needs of global shipping services (such as providing delivery information to overseas logistics partners), we will strictly comply with the requirements of relevant laws and regulations, sign data transmission agreements, and adopt encrypted transmission technologies to ensure that the overseas recipients have corresponding information protection capabilities. The information will only be used for the specified service purposes and will not be used beyond the scope without authorization.​
  1. Security Protection Measures: We have established a comprehensive personal information security protection system to protect your information security from multiple dimensions including technology, management, and systems. At the technical level, we adopt technical means such as data encryption (such as transmission encryption, storage encryption), access permission control (such as hierarchical authorization, operation log recording), firewall protection, and malicious code detection to prevent unauthorized access, theft, tampering, or leakage of personal information; at the management level, we clarify the permissions and responsibilities of information processing positions, conduct regular security training and assessments for employees who have access to personal information, and sign confidentiality agreements to prohibit employees from obtaining, using, or disclosing user information without authorization; at the system level, we formulate emergency response plans for personal information security incidents. In case of security incidents such as information leakage or loss, we will immediately activate the emergency response plan, take remedial measures, and promptly report the incident situation and processing progress to you and the regulatory authorities in accordance with the requirements of laws and regulations.​
4. Restrictions on Sharing and Disclosure of Personal Information​
  1. Restrictions on Sharing Scope: Except for the following situations authorized by you or permitted by laws and regulations, we will not share your personal information with any third parties (other than Taiyuan Guoxin E-Commerce Co., Ltd. and its affiliated entities):​
  • Third-party partners necessary for realizing service functions, such as global logistics partners (for obtaining logistics tracking numbers, arranging package delivery, and providing logistics tracking services), third-party payment institutions (for processing payment processes and ensuring payment security), and customs clearance service providers (for providing customs clearance documents and assisting in completing cross-border customs clearance). Such partners can only use your personal information within the scope of providing services for Respexi and must comply with our information protection requirements and shall not use it for other purposes without authorization;​
  • Disclosing your personal information to relevant authorities in accordance with the provisions of laws and regulations or the legitimate requirements of administrative and judicial authorities (such as cooperating with consumer rights protection departments in investigations, responding to court subpoenas or regulatory orders);​
  • Disclosing information within a reasonable and necessary scope to protect the legitimate rights and interests of Respexi, you, or other third parties (such as dealing with fraudulent activities, handling product disputes, and protecting personal and property safety).​
  1. Prohibition of Disclosure and Resale: We will not sell, rent, or transfer your personal information to any third party for commercial profit purposes, nor will we use the information for other purposes not specified in this Policy, unless we obtain your explicit written authorization or it is in an emergency situation as specified by laws and regulations.​
5. Your Rights Regarding Personal Information​
  1. Right to Inquiry and Correction: You have the right to inquire about your personal information on Respexi, including account information (name, email address, mobile phone number), order history (order number, products, amount, status), and delivery address information. If you find any errors in the information (such as incorrect delivery address, changed mobile phone number), you can apply for correction through the following methods: Log in to the Respexi official website and modify the editable information (such as delivery address, mobile phone number) on the "Personal Account - Information Management" page; if you cannot modify it by yourself (such as incorrect order information), you can send an email to customer@respexi.com, providing your account information and the content to be corrected. We will review and feedback the processing result within 3 working days.​
  1. Right to Delete and Withdraw Consent: If you believe that some of the personal information we collected is no longer necessary, or you wish to withdraw the previous authorization (such as no longer receiving non-essential notifications), you can apply through the following methods: For non-core account information (such as browsing behavior records), you can delete it by yourself through the official website settings (such as clearing Cookies); for core account information (such as name, order records), you can send an email to customer@respexi.com to apply for deletion (however, please note that some information cannot be deleted due to legal and regulatory requirements or service necessity, such as order records of completed orders that need to be retained). After withdrawing consent or deleting information, we will no longer provide corresponding services based on that authorization or information, but this will not affect the legality of the information processing activities completed based on your previous authorization.​
  1. Right to Cancel Account: If you no longer use Respexi services, you can apply to cancel your account. Before canceling the account, please ensure that there are no unfulfilled orders, unprocessed after-sales requests, or unpaid funds in your account. You can send an email to customer@respexi.com, providing the mobile phone number/email address used for account registration and identity verification information to apply for account cancellation. We will complete the account status verification within 5 working days. After confirming that there are no outstanding matters, we will handle the cancellation procedures for you. Within 15 working days after the cancellation is completed, we will destroy or anonymize your account information through secure methods (except for information that needs to be retained in accordance with laws and regulations). After the account is canceled, you will no longer be able to log in to the Respexi official website using this account, and the relevant service rights will also be terminated.​
  1. Right to Objection and Complaint: If you have any objection to our personal information processing activities (such as believing that the use of information exceeds the authorized scope) or believe that your information rights have been infringed, you can provide feedback by sending an email to customer@respexi.com or calling +86-19689647810. After receiving your objection or complaint, we will communicate and verify with you within 5 working days and provide a processing plan and feedback the result within 10 working days. If you are not satisfied with the processing result, you can further complain to the local consumer rights protection department or data protection regulatory authority.​
6. Update and Notification of the Privacy Policy​
  1. Policy Update Mechanism: As laws and regulations are revised, business models are adjusted, or information protection technologies develop, we may update the content of this Privacy Policy. The updated Privacy Policy will be published on the "Privacy Policy" page of the Respexi official website (www.respexi.com), with the publication date being the effective date of the update. At the same time, a prominent reminder will be displayed on the homepage of the official website (or through account notifications, emails) to inform you that the policy has been updated, and we recommend you check it in a timely manner.​
  1. Effect of Update: Without your explicit consent, we will not reduce the rights you enjoy under this Privacy Policy. If the updated content involves major changes (such as expansion of the scope of information collection, adjustment of the purpose of use, change of sharing method), we will send you a special update notification via email before the publication to ensure you fully understand the changes. Your continued use of Respexi services will be deemed as your acceptance of the updated Privacy Policy; if you do not accept it, you can stop using the relevant services and apply for account cancellation.​
7. Other Important Notes​
  1. Protection of Minors' Information: Respexi's products and services are mainly aimed at adults, and we do not actively collect personal information of minors (under 18 years old). If a minor uses the services and provides personal information without the guardian's knowledge, the guardian can contact us via customer@respexi.com after discovering this situation and provide relevant supporting materials (such as the guardian's identity certificate, the minor's identity certificate). We will immediately verify and delete the relevant information and terminate the provision of services to the minor at the same time.​
  1. Reminder for Third-Party Links: The Respexi official website may contain links to third-party platforms (such as logistics tracking pages of logistics partners, payment pages of payment institutions). Such third-party platforms have their own independent privacy policies, and we are not responsible for the information processing activities of third parties. It is recommended that you carefully read the privacy policy of the third party before accessing the third-party link to understand its information collection and protection rules and protect your own privacy and security.​
  1. Scope of Application of the Policy: This Privacy Policy only applies to the personal information processing activities involved in the services provided by the Respexi brand through the official website (www.respexi.com) and officially authorized channels. It does not apply to the official Respexi accounts or cooperative pages on other third-party platforms (such as social media, e-commerce platforms), nor does it apply to other products or services outside the Respexi brand (such as other brands under Taiyuan Guoxin E-Commerce Co., Ltd.).​
Brand Name: Respexi​
Company: Taiyuan Guoxin E-Commerce Co., Ltd.​
Head Office Address: Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province