Return Policy

Respexi is a core brand under Taiyuan Guoxin E-Commerce Co., Ltd., focusing on the fashion apparel sector. Since its establishment, it has always relied on the parent company's mature experience in supply chain management, quality control, and service system development, dedicated to providing consumers worldwide with stylish and practical apparel items such as halter tops, strapless tops, and long dresses. The headquarters of Taiyuan Guoxin E-Commerce Co., Ltd. is located at Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province. With the strong support of the parent company, Respexi not only maintains strict standards for product quality but also continuously optimizes its after-sales service. It strives to create a secure and reliable shopping experience for every consumer through a comprehensive return policy, allowing you to enjoy the joy of fashion without worrying about after-sales issues when purchasing Respexi apparel.​
1. Basic Conditions for Return Application​
  1. You must submit a return application within 7 calendar days of receiving your Respexi apparel (based on the courier delivery confirmation time). Applications submitted after this period will be deemed as a voluntary waiver of return rights, and no further return requests will be accepted.​
  1. The product applying for return must remain in brand-new, unused condition. The product itself, packaging, tags, care labels, and other accessories must be intact and free from wear marks, stains, odors, or man-made damages (such as cutting, dyeing, embroidery, etc.), and must not affect the product's secondary sale. If accessories are missing or damaged due to personal reasons, it may affect the approval of your return application.​
  1. The following situations are not eligible for return: Products damaged due to improper wearing or improper maintenance by the customer; Products purchased through non-official Respexi channels (excluding the official website www.respexi.com and authorized partner platforms); Customized or personalized modified apparel products; Products clearly marked as "clearance at discounted price" or "defective items" (non-regular-priced products that do not support returns).​
2. Return Application Process​
  1. Submit Application: You need to submit a return application by sending an email to customer@respexi.com. The email must include: Order number, purchase date, name and model of the product to be returned, reason for return (e.g., size mismatch, dissatisfaction with style, product quality issue, etc.), your name, contact phone number, and delivery address. It is also recommended to attach clear photos of the product's current condition (e.g., overall product, tags, packaging, etc.) to help us verify information and process the application more efficiently.​
  1. Review and Feedback: We will complete the review within 3 working days of receiving your return application email and notify you of the review result via email. If the application is approved, the email will include the subsequent return address and notes; if the application is rejected, the specific reason for rejection will be explained in detail, and you may supplement relevant materials or adjust the application content based on the feedback (if necessary).​
  1. Return the Product: After your application is approved, please return the product to the designated return address via regular courier service (cash-on-delivery or high-cost courier services such as SF Express and JD Express with freight collect are not accepted) within 5 calendar days. The return address is: Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province (Attn: Return Processing Team, Taiyuan Guoxin E-Commerce Co., Ltd., Contact Phone: +86-19689647810). When sending the package, please enclose a note with your order number, name, and contact phone number inside the package to facilitate us in quickly matching the order information after receiving the package.​
  1. Package Inspection: After receiving your returned package, we will conduct an unpacking inspection of the product inside within 2 working days to confirm whether the product meets the return conditions and whether all accessories are intact. If any issues are found during the inspection (e.g., product condition does not match the application, missing accessories, etc.), we will contact you via email or phone (+86-19689647810) to verify; if the inspection is passed, the subsequent refund process will be initiated.​
  1. Refund Processing: After the product passes the inspection, we will complete the refund process within 3-5 working days. The refund amount will be returned to your original payment method (e.g., credit card payments will be refunded to the original credit card account, debit card payments will be refunded to the original debit card account, etc.). The specific arrival time depends on the processing cycle of the financial institution associated with your payment method, which is generally 1-7 working days. If you have not received the refund after 7 working days, you may contact us via email at customer@respexi.com to inquire about the progress.​
3. Return Address and Shipping Notes​
  1. Return Address: Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province (Attn: Return Processing Team, Taiyuan Guoxin E-Commerce Co., Ltd.), Contact Phone: +86-19689647810 (This number is only for inquiries related to return packages and does not handle order purchases, product recommendations, or other business matters).​
  1. Shipping Requirements: When returning the product, please choose a courier service with high security and package the product properly to avoid damage caused by improper packaging during transportation (if damage occurs during transportation, you need to negotiate compensation with the courier company on your own). Please be sure to keep the courier waybill and tracking number for future inquiries about the package's transportation status. If the package is lost or the logistics information cannot be tracked, it may affect the progress of your return and refund.​
  1. Freight Instructions: If the return is caused by a quality issue of the Respexi product itself (e.g., craftsmanship defects, fabric damage, incorrect size labeling, etc.), the courier fee for the return will be borne by us. You may provide the courier fee payment voucher (e.g., courier waybill, payment screenshot, etc.) together with your refund application. After verification and confirmation, the courier fee will be refunded along with the product price. If the return is caused by personal reasons (e.g., wrong size selection, dissatisfaction with style, or other non-product quality issues), the courier fee for the return will be borne by you, and we will only refund the original price of the product, excluding the freight.​
4. Other Important Notes​
  1. To protect your rights, before submitting a return application, it is recommended to check the detailed size chart, material description, and care guide of the purchased product on the official website www.respexi.com to confirm whether it meets your personal needs and reduce return situations caused by information misunderstanding.​
  1. If you encounter any problems during the return process (e.g., delayed application review, inquiry about package inspection progress, delayed refund, etc.), you may send an email to customer@respexi.com for consultation or call +86-19689647810 to communicate with our return processing specialist. We will provide assistance as soon as possible during working hours (Monday to Friday, 9:00-18:00).​
  1. Respexi reserves the final right to interpret this return policy. If the policy content needs to be updated due to changes in the market environment or operational adjustments, the updated policy will be announced in advance on the official website www.respexi.com and will take effect from the announcement date. It is recommended that you review the latest policy terms before submitting a return application to ensure compliance with relevant requirements.​
Brand Name: Respexi​
Company: Taiyuan Guoxin E-Commerce Co., Ltd.​
Head Office Address: Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province