Shipping Policy

Respexi is a core brand under Taiyuan Guoxin E-Commerce Co., Ltd., focusing on the fashion apparel sector. Since its establishment, it has always relied on the parent company's mature experience and solid strength in supply chain integration, cross-border logistics resource connection, and global service system development. It is dedicated to providing consumers worldwide with fashionable apparel products such as halter tops, strapless tops, and long dresses that combine trendy design and high quality. The headquarters of Taiyuan Guoxin E-Commerce Co., Ltd. is located at Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province. With the strong support of the parent company, Respexi not only strictly controls the product design, production, and quality inspection processes but also continuously optimizes its global shipping service segment. By integrating the shopping needs and logistics characteristics of consumers in different regions, it has formulated a clear and transparent shipping policy—especially for four core consumer regions: Oceania, North America, Asia, and Europe. The policy clearly defines the shipping fee rules for standard shipping and free shipping conditions, allowing you to clearly understand the shipping costs and delivery time when purchasing Respexi apparel, and enjoy a smooth and secure global shopping experience.​
Respexi currently only offers two global shipping methods: Standard Shipping and Free Shipping (express shipping, designated logistics, and other special shipping services are temporarily not supported). All shipping fees are calculated in US Dollars ($), and the shipping fee rules vary by region. The specific standards are as follows. You can learn about the corresponding shipping fees and service details in advance based on your location and order amount:​
1. Shipping Rules by Region​
(1) Oceania Region​
  1. Standard Shipping: If your order amount (calculated based on product value only, excluding taxes and other additional fees) is between 0-120 $ (inclusive of 0 $, exclusive of 120 $), a shipping fee of 18 $ is required. Standard Shipping relies on dedicated logistics channels established in cooperation with local high-quality logistics partners. Full logistics information is trackable, and the estimated delivery time is 15-25 calendar days (counted from the day after the package is shipped, excluding customs clearance time. Customs clearance time depends on local customs policies and inspection conditions, usually 3-7 calendar days).​
  1. Free Shipping: If your order amount (calculated based on product value only) exceeds 120 $ (inclusive of 120 $), you are automatically eligible for Free Shipping. This service uses the same logistics channel and offers the same delivery time as Standard Shipping, with no additional shipping fees required. When placing an order, the system will automatically recognize the order amount and waive the shipping fee. You can check the fee waiver result in the "Shipping Fee" section on the order checkout page.​
(2) North America Region​
  1. Standard Shipping: When your order amount (product value only, excluding taxes) is between 0-100 $ (inclusive of 0 $, exclusive of 100 $), a shipping fee of 12 $ is required. Standard Shipping adopts cross-border delivery routes in cooperation with major logistics companies in North America. After the package is shipped, you can obtain real-time logistics tracking information by entering the order number through the "Order Inquiry" function on the Respexi official website (www.respexi.com). The estimated delivery time is 10-20 calendar days (excluding customs clearance time. Customs clearance in North America usually takes 2-5 calendar days, subject to the actual processing progress of local customs).​
  1. Free Shipping: If your order amount (product value only) exceeds 100 $ (inclusive of 100 $), no manual application is needed—the system will automatically waive the full shipping fee, and you can enjoy Free Shipping. This service uses the same logistics channel and offers the same delivery time as Standard Shipping, with only the shipping fee waived, helping you further reduce shopping costs when purchasing multiple products.​
(3) Asia Region​
  1. Standard Shipping: If your order amount (calculated based on product value only, excluding customs duties and other miscellaneous fees) is between 0-100 $ (inclusive of 0 $, exclusive of 100 $), a shipping fee of 10 $ is required. Standard Shipping in Asia relies on an efficient cross-border logistics network within the region, with relatively shorter delivery times. The estimated delivery time is 7-15 calendar days (counted from the day after the package is shipped; for some countries or regions adjacent to China, the delivery time can be shortened to 5-10 calendar days). Customs clearance time is not included, and customs clearance in most Asian countries/regions usually takes 1-3 calendar days. Logistics information can be tracked in real time through the official website.​
  1. Free Shipping: When your order amount (product value only) exceeds 100 $ (inclusive of 100 $), the free shipping rule is automatically triggered. No shipping fees are required, and you can directly enjoy the same delivery service as Standard Shipping. During order checkout, the page will clearly display "Shipping Fee: 0 $" to ensure you can intuitively see the fee waiver.​
(4) Europe Region​
  1. Standard Shipping: If your order amount (product value only, excluding import taxes and service fees) is between 0-120 $ (inclusive of 0 $, exclusive of 120 $), a shipping fee of 15 $ is required. Standard Shipping in Europe cooperates with local compliant logistics partners and adopts delivery processes that meet EU logistics standards. Full logistics tracking is available after the package is shipped, and the estimated delivery time is 12-22 calendar days (excluding customs clearance time. Customs clearance in EU countries usually takes 3-6 calendar days, while clearance in non-EU countries may take 5-8 calendar days, subject to the actual processing situation of local customs).​
  1. Free Shipping: If your order amount (product value only) exceeds 120 $ (inclusive of 120 $), you are automatically eligible for Free Shipping. This service uses the same logistics channel and offers the same delivery time as Standard Shipping, with no additional shipping fees required. The system will automatically verify the order amount and waive the shipping fee during checkout. You can confirm the fee waiver result in the "Order Summary" section.​
2. Shipping-Related Precautions​
  1. Order Amount Calculation Rules: All shipping fees (including free shipping conditions) are based on the actual payment amount of the products in the order (i.e., the total of product unit price × quantity). They do not include various taxes (such as customs duties, value-added taxes, and customs clearance fees) incurred due to cross-border shipping (you shall bear these taxes in accordance with local customs policies of your region), nor do they include additional fees that may arise from order modifications or address changes. If an order contains multiple products, the product values will be combined to determine eligibility for shipping fee rules.​
  1. Logistics Information Inquiry Methods: After the package is shipped, Respexi will send the logistics tracking number and inquiry link to the email address you provided when placing the order within 1 working day. You can inquire about the logistics progress through two methods:​
  • Click the logistics inquiry link in the email to redirect to the logistics partner's official website and view real-time tracking information;​
  • Log in to the Respexi official website (www.respexi.com), enter the "Personal Account - My Orders" page, find the corresponding order, and click "Logistics Tracking" to view the logistics status (e.g., package shipped, in customs clearance, out for delivery, etc.).​
If the logistics information is not updated for more than 3 calendar days, you can send an email to customer@respexi.com, providing your order number and delivery region. We will assist in inquiring with the logistics partner and feedback the latest shipping progress within 2 working days.​
  1. Requirements for Delivery Address: To ensure the package is delivered smoothly, please accurately fill in the complete delivery address when placing the order, including street name, house number, floor/unit number, city, postcode, and contact phone number (filled in English or local language; Chinese addresses are not recommended to avoid unrecognition by logistics providers). If the package is returned due to incomplete or incorrect delivery address, or no one to receive the package, you shall bear the shipping fee for re-delivery (charged according to the standard shipping fee of the corresponding region), or apply for return after the package is returned (subject to the return policy requirements).​
  1. Customs Clearance Instructions: Cross-border shipping requires customs clearance in the destination country/region. Respexi will provide necessary customs clearance documents (such as commercial invoices, product lists, etc.) in accordance with local customs requirements. However, the time required for customs clearance is determined by local customs authorities and may be delayed due to adjustments to customs policies, package inspections, holidays, or other factors. Respexi will do its best to assist in following up on the customs clearance progress but shall not be liable for delays in delivery time caused by customs reasons. In addition, if customs duties, value-added taxes, or other fees are incurred during customs clearance, you shall pay them to the customs or logistics provider when receiving the package. The specific fee standards are subject to local customs regulations. It is recommended that you understand the import tax policies of your region before placing an order.​
3. Handling of Shipping Issues and Consultation Methods​
  1. Handling of Common Shipping Issues:​
  • Question 1: What should I do if the package is not delivered for a long time after being shipped?​
Answer: First, confirm the current status of the package through the logistics inquiry link. If it shows "In Transit", you can wait patiently (the delivery time includes customs clearance time); if it shows "Abnormal" (e.g., stuck, waiting for self-pickup), or the package is not delivered beyond the standard shipping time of the corresponding region, you can send an email to customer@respexi.com, providing your order number, logistics tracking number, and delivery address. We will contact the logistics partner to verify the situation and assist in resolving the stuck issue.​
  • Question 2: The order amount meets the free shipping condition, but the shipping fee is still displayed during checkout. What should I do?​
Answer: First, check whether the order amount only includes the product value (excluding taxes). If the amount meets the standard but the shipping fee is still displayed, it may be a temporary system failure. You can try refreshing the page or resubmitting the order; if the problem persists, you can send an email to customer@respexi.com, providing a screenshot of the order (including the amount and shipping fee display). We will verify and assist in adjusting the shipping fee status within 1 working day.​
  • Question 3: If the package is returned due to an incorrect address, can it be re-shipped?​
Answer: After the package is returned to the Respexi warehouse, we will notify you via email. You can choose to pay the standard shipping fee of the corresponding region for re-delivery, or apply for a return (subject to the return policy). Before re-delivery, please be sure to confirm and provide the correct delivery address to avoid recurrence of the return.​
  1. Consultation and Feedback Methods: If you encounter issues not mentioned above during the shipping process (such as damaged or lost packages, or other questions about the shipping policy), you can contact us through the following channels:​
  • Send an email to customer@respexi.com, specifying your name, contact phone number, order number (or logistics tracking number), region, and a detailed description of the issue in the email. We will provide you with a detailed answer and assistance within 3 working days.​
  • Call the contact number +86-19689647810 (working hours: 9:00-18:00 on workdays) to communicate directly with our shipping service specialist. The specialist will assist in inquiring about the logistics status and coordinating the handling of shipping abnormalities based on your issue, ensuring your problem is properly resolved.​
4. Supplementary Notes on Shipping Policy​
  1. Scope of Application: This shipping policy only applies to the Standard Shipping and Free Shipping services provided by Respexi to global consumers through its official website (www.respexi.com). It does not apply to shipping services provided by Respexi on other third-party platforms (such as overseas e-commerce platforms, social media stores) (shipping rules on third-party platforms are subject to platform regulations).​
  1. Policy Update Mechanism: Respexi may adjust the shipping fee standards and free shipping thresholds for various regions based on changes in global logistics costs, adjustments to partner logistics services, or changes in regional consumer demand. If the policy is changed, it will be announced 7 calendar days in advance on the "Shipping Policy" page of the Respexi official website (www.respexi.com), and the updated policy will take effect from the announcement date. It is recommended that you review the latest shipping policy before placing an order to ensure you understand the current shipping fee rules and service content.​
  1. Force Majeure Clause: If shipping delays, package detention, or failure to deliver occur due to force majeure factors (such as natural disasters, wars, epidemics, logistics strikes, temporary adjustments to customs policies, etc.), Respexi will do its best to assist in communication and coordination but shall not bear corresponding liability for compensation. You can choose to wait for logistics services to resume before continuing delivery, or apply to cancel the order and process a refund (the refund will be returned through the original payment method).​
Respexi has always regarded the stability and transparency of global shipping as the core of its services. As a brand under Taiyuan Guoxin E-Commerce Co., Ltd., we will continue to rely on the parent company's logistics resource advantages to optimize shipping cooperation channels and improve logistics timeliness. We ensure that every consumer can clearly understand the fees and timeliness when enjoying "Standard Shipping" or "Free Shipping" services, and wait for the products to arrive with peace of mind. Whether you are experiencing our global shipping services for the first time or have questions during the shipping process, you can obtain support through the above methods, making your cross-border shopping journey smooth and worry-free throughout
Brand Name: Respexi​
Company: Taiyuan Guoxin E-Commerce Co., Ltd.​
Head Office Address: Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province​