Terms of Service

Respexi is a core brand under Taiyuan Guoxin E-Commerce Co., Ltd., deeply rooted in the fashion apparel sector. Since its establishment, the brand has always relied on the parent company's mature experience and solid strength in supply chain integration, cross-border logistics collaboration, quality control systems, and global service network development. It is dedicated to providing consumers worldwide with fashionable apparel items such as halter tops, strapless tops, and long dresses that combine trendy design and outstanding quality. The headquarters of Taiyuan Guoxin E-Commerce Co., Ltd. is located at Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province. With the strong support of the parent company, Respexi not only strictly controls the design, material selection, and production processes of each garment but also strives to build a high-quality global service system. Among this system, global shipping service is a crucial component, aiming to enable consumers in different countries and regions to conveniently enjoy Respexi's fashionable products through efficient and stable cross-border logistics solutions. Meanwhile, through a comprehensive service policy, we safeguard the shopping rights of every consumer and provide a secure and smooth shopping experience.​
1. Global Shipping Service Description​
  1. Service Coverage: Respexi's global shipping service covers most countries and regions around the world (you can check the list of countries/regions supported for shipping by visiting the official website www.respexi.com). Whether you are in Asia, Europe, the Americas, Africa, or Oceania, as long as your location is within our shipping service coverage, you can enjoy our cross-border delivery service.​
  1. Logistics Partners: To ensure shipping efficiency and package safety, we have established long-term and stable cooperative relationships with a number of well-known international logistics companies. Based on your location, the characteristics of the ordered products, and the required shipping time, we will match you with the most suitable logistics channel (such as international courier, dedicated line logistics, etc.). The specific logistics method will be notified to you via an order confirmation email after you place the order.​
  1. Shipping Time: Shipping time varies across different regions due to factors such as logistics methods and customs clearance efficiency at the destination. Generally, the shipping time to neighboring countries and regions is 7-15 calendar days, 10-20 calendar days to major European and American countries, and may be extended to 20-30 calendar days for remote areas (all calculated from the date the package is shipped). After placing an order, you can track the real-time logistics progress of the package by entering the order number through the "Order Inquiry" function on the official website www.respexi.com. If the logistics information is not updated for a long time, you can send an email to customer@respexi.com for consultation, and we will assist in checking the logistics status.​
  1. Freight Calculation: Global shipping freight is comprehensively calculated based on your country/region, the weight of the ordered products, and the selected logistics method. The specific freight amount will be automatically generated by the system based on the delivery address and displayed on the order confirmation page when you place the order, allowing you to clearly understand the freight details before making the payment.​
  1. Customs Clearance and Tax Instructions: Cross-border shipping involves customs clearance procedures in the destination country/region. Respexi will provide necessary customs clearance documents (such as commercial invoices) in accordance with relevant regulations. However, the time required for customs clearance is determined by the local customs authorities and may be delayed due to adjustments in customs policies, package inspections, or other circumstances. We will do our best to assist in following up on the customs clearance progress but shall not be liable for delays caused by customs reasons. In addition, some countries/regions may impose import duties, value-added taxes, or other fees on the recipient (the specific tax standards are subject to local customs regulations). Such fees shall be borne by you, and we do not assume responsibility for related tax expenses. It is recommended that you understand the tax policies of the local customs before placing an order to avoid delays in receiving the goods due to tax issues.​
2. Order Processing Service​
  1. Order Confirmation: After you submit an order and complete the payment on the official website www.respexi.com, the system will review the order information (such as product inventory, delivery address, payment status, etc.) within 1 working day. Upon successful review, an order confirmation email will be sent to your reserved email address, containing details such as the order number, product list, delivery information, and estimated shipping time. If there is an abnormality in the order information (such as out-of-stock products, incomplete address, etc.), we will contact you via email or by calling +86-19689647810 to verify the information, and proceed with subsequent processing only after the information is confirmed correct.​
  1. Order Modification and Cancellation: If you need to modify the delivery address, change the product model, or cancel the order after submitting it, you must submit an application via email to customer@respexi.com before the order status shows "Pending Shipment". The application should include the order number, specific information to be modified, or the reason for cancellation. We will review and provide feedback on the result within 1 working day. If the order has already entered the shipping process (status shows "Shipped"), it can no longer be modified or canceled. You can handle the return in accordance with our return policy after receiving the product.​
  1. Product Stocking and Shipping: For products with sufficient stock, we will complete the stocking process and arrange shipment within 2-3 working days after order confirmation. If the product needs to be temporarily transferred from other warehouses or is a pre-order style, the estimated shipping time will be indicated on the product detail page, and we will also inform you of the specific shipping time in the order confirmation email. If there is a change in the shipping time, we will notify you in advance via email. After the package is shipped, we will send the logistics tracking number and logistics inquiry link to your email, facilitating you to track the package's dynamic status.​
3. After-Sales Support Service​
  1. Handling of Product Quality Issues: If the Respexi product you received has quality problems (such as craftsmanship defects, fabric damage, incorrect size labeling, etc.), please submit an after-sales application via email to customer@respexi.com within 7 calendar days of receiving the product. The email should include the order number, a description of the product problem, and clear photos of the issue. We will review the application within 3 working days. Upon approval, we will provide an exchange or return solution based on your needs, inform you of the specific operation process and necessary precautions, and assist you in handling subsequent matters.​
  1. Handling of Logistics Issues: If you encounter problems such as lost packages, damaged packages, or long delays in delivery, you can first check the latest status of the package through the logistics inquiry link. If it is confirmed to be a logistics abnormality, you can report it via email to customer@respexi.com. We will immediately communicate and verify with the logistics partner, and provide a corresponding solution (such as reissuing the product, assisting with claims, etc.) based on the verification result. If the package is returned due to personal reasons such as an unclear delivery address or no one to sign for it, we will contact you via email or by calling +86-19689647810 after receiving the returned package. You can choose to arrange re-shipment after re-paying the freight, or apply for a return (the return must meet the requirements of the return policy).​
  1. Consultation and Feedback Service: During the shopping process, if you have any questions about product information (such as size, material, washing method, etc.), order status, shipping service, or service policy, or have other comments and suggestions, you can check the relevant answers by visiting the "Frequently Asked Questions" section on the official website www.respexi.com. You can also send an email to customer@respexi.com or call +86-19689647810 for consultation. Our service staff will provide you with professional and patient answers and assistance during working hours (Monday to Friday, 9:00-18:00).​
4. Supplementary Notes on Service Policy​
  1. To ensure that you can smoothly enjoy our global shipping service and other after-sales support, it is recommended that you accurately fill in the delivery address (including street, house number, contact information, etc.) when placing an order and reserve a frequently used email address. This will facilitate the timely receipt of important information such as order confirmations, logistics notifications, and after-sales feedback.​
  1. Respexi will update this service policy irregularly based on changes in global logistics policies, adjustments to market demands, and service optimization needs. The updated policy will be announced in advance on the official website www.respexi.com and will take effect from the date of announcement. It is recommended that you review the latest service policy before shopping to understand the relevant rights and responsibilities.​
  1. When handling matters related to orders, shipping, after-sales service, etc., we will strictly protect your personal information (such as name, address, contact information, etc.). The information will only be used for service fulfillment and problem handling, and will not be disclosed to third parties (except as otherwise required by laws and regulations), ensuring the security of your information.​
Brand Name: Respexi​
Company: Taiyuan Guoxin E-Commerce Co., Ltd.​
Head Office Address: Room 1301, Building C, Paris Railway Station Front, Jianshe North Road, Wenmiao Street, Yingze District, Taiyuan City, Shanxi Province